Frequently Asked Questions
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Find answers to some of the questions you might have…
Before & after school care
sKids offers before and after school care, as well as a holiday programme. These programmes include a variety of activities such as arts and crafts, sports, games and STEM projects. Check out our exciting Adventure Programme for details on how these activities also support your child’s development.
sKids offer the following programmes:
- Before School Care: Typically runs from 7:00am to 8:30am.
- After School Care: Typically runs from 3:00pm to 6:00pm.
- Holiday HQ: Typically runs from 7:30am to 6:00pm during school holidays.
Please refer to your local sKids site for its programme running times.
sKids programmes are designed for school children aged 5 to 13 years.
Yes, fresh healthy snacks are provided during all our programme sessions to ensure children are fuelled ready to take part in fun activities!
Our programme team meet new children at their classrooms and escort them to the sKids venue (e.g. school hall or classroom) until they are confident to do it on their own.
We recommend you text our onsite teams to let them know your child is new and what their room number is before their first day.
Some of our sKids site may offer pickup/drop offs for nearby schools. Please check your local sKids site or sKids Customer Service team on hello@skids.co.nz for details.
After a 5-minute grace period, we charge $1 per minute for late pick-ups. Short sessions will be automatically charged at the longer session if the time exceeds 15 minutes.
We will never leave a child alone and unattended. If your child is not picked up within 15 minutes after the programme closed, we will call parents/caregivers and emergency contacts. If within 30 minutes of the programme closing, and we cannot reach any contacts, the Programme Manager/Franchise Owner will call the police and Oranga Tamariki for advice.
Holiday programmes
Holiday HQ is the ultimate holiday destination for children, offering a dynamic blend of engaging activities and enriching experiences. Each day focuses on a different theme, ensuring no two days are the same. Activities include:
- Arts and Crafts: Creative workshops where children can express their artistic talents.
- Sports: Various sports activities to keep children active and healthy.
- STEM Projects: Interactive learning sessions that explore science, technology, engineering, and math.
- Cooking Classes: Fun and educational cooking sessions where kids can learn to make delicious snacks.
- Excursions: Exciting trips to local attractions and outdoor adventures.
These activities are designed to be fun, educational, and to help children build new friendships and unforgettable memories.
No, many of our programmes offer a full day or a short-day option and you can book your child into as many days you need. Keep an eye out for some of our early booking discount offers.
Holiday HQ programmes are designed for school children aged 5 to 13 years.
The cost of Holiday HQ programmes can vary depending on the location and specific activities planned. Generally, prices range depending on the activity or excursion. For exact pricing, please check with your local sKids site and the details are found under the ‘Make a Booking’ section.
Many of our sites also offer a discount for multi bookings for siblings and families may have the option of financial support through WINZ OSCAR Subsidy.
Please pack morning tea, lunch, drink bottle and hat for your child. sKids provide afternoon tea every day and occasionally enjoy a treat for the end of term/holidays and cooking days.
During colder seasons, please pack a jumper/jacket. We recommend not bringing any special toys or gadgets.
You can book a Holiday HQ programme through Enrolmy by visiting the sKids website and selecting your local sKids site. Follow the booking instructions provided on the site.
Visit the sKids Website and navigate to the Holiday Programmes section:
- Select Your Location: Find your local sKids site by visiting the locations page.
- Click “BOOK HERE”: Choose the Holiday HQ programme you’d like to book.
- Create an Account: Enter your email address and create an account if you don’t already have one. See How Parents Log in to Enrolmy for further guidance.
- Enter Your Child’s Details: Provide your child’s personal details, emergency contact information, and then the safety form outlining any special requirements or allergies.
- The enrolment information and a safety form are required to be completed for every child attending the programme.How Parents Can Update Safety Form Details
- Select Booking Type: Choose between a recurring (same day every week) or casual (irregular/one-off) booking for your child.
If you need assistance booking your child or have any questions, you can contact the sKids Customer Service team at 0800 274 172 or hello@skids.co.nz for assistance.
*We advise to avoid bringing any toys, devices and any other special items, as we have many games, toys and activities for your child to play with everyday
Safety & Wellbeing
sKids provides a safe and secure environment with a trained programme team who are dedicated to the wellbeing of your child.
All programme team members undergo police vetting and background checks and receive regular training including first aid training.
Our adult to child ratio is risk assessed to ensure we provide a safe and supportive environment for all. This means our ratio can sometimes vary between sites depending on the venue location.
On trip days out in the community, the ratio may vary depending on the activity and environment, typically ranging from 1:6 to 1:10.
If your child has allergies, please provide detailed information under your child’s profile during enrolment and any required medication. sKids programme team members are trained to manage allergies and will take necessary precautions to ensure your child’s safety.
If your child has dietary requirements, please provide detailed information under your child’s profile during enrolment and inform the sKids programme team.
The programme team will accommodate dietary needs and ensure that your child receives appropriate healthy snacks.
If your child needs to take medication during the programme;
1). Please outline you child’s requirements within their Enrolmy profile by providing detailed requirements of dosage, frequency and if you do or don’t require team members to administer the medicine.
2). Ensure any medication is provided to the programme team and complete sKids’ Medical Authorisation Form at the programme.
In the event of a medical emergency, the programme team will follow the emergency procedures and contact you immediately. They are trained to handle various situations and ensure your child’s safety.
sKids programme team members are trained on how to support positive behaviour at programme and how to provide an enriching and appropriate environment to suit the children’s needs and interests. sKids also work with the schools in aligning our approach for consistency.
Supporting Positive Behaviour Plans can be implemented which involve the child, parent/caregiver and sKids Programme Manager. This team effort ensures that the child receives the necessary support and guidance to thrive in the programme
Each of our sites can be contacted via phone or email, please note they can only be reached during the hours the session is running e.g. 07:30-08:30am or 14:30-18:00).
To keep the children in our care safe, we ask parents/caregivers to complete the ‘Parent/guardian’ section under the Safety Form within Enrolmy, providing the name(s) and contact details of the individuals you approve to drop off or pick up your child from the programme.
Children will only be released to an authorised person who may be asked to provide supporting ID.
If you have any concerns or would like to provide feedback, we recommend firstly talking with your Programme Manager. If you would prefer to talk with someone else, please call sKids Customer Service team on 0800 274 or email hello@skids.co.nz and the team can redirect your query or feedback as applicable.
You can also provide feedback relating to the programme using the QR code located on the parent/caregiver information noticeboard at our sites.
How do I make a booking?
1
Find your local sKids Programme on our LOCATIONS page, then click BOOK HERE at the top of their page for bookings available at that site.
2
Click on the activity you’d like to book, select the days and sessions and click ‘Next: Add Attendees’
3
Add your and your child’s details, and complete the safety form before their first day at sKids
Booking FAQ's
You can book your child for specific days or for the entire term, depending on your needs. Flexible booking options are available.
You can make a one-off or casual booking by selecting the “Casual Booking” option. This type of booking can be made at least 24 hours before the required day.
In emergencies, sKids accept bookings before 12pm on the same day, providing the child’s safety forms have been completed. Please contact the sKids Customer Service team at hello@skids.co.nz providing the name of the child, the sKids site name, and session dates and timing required. Please note this is also subject to availability.
Cancellation and Rebooking
To cancel your child’s enrolment, please contact the Customer Service team directly at 0800 274 172 or hello@skids.co.nz The Customer Service team will action the cancellation or guide you through the process.
To cancel a booking and not be charged, or to receive a credit, notice must be received by Customer Service, in writing to hello@skids.co.nz at least 3 working days before the start of the booked session. Please refer to our Terms and Conditions | sKids for full details.
Yes, you can rebook your child at any time by following the standard enrolment process on the sKids’ website.
sKids accepts various payment methods including credit/debit cards, direct bank transfers, and automatic payments. You can set up your preferred payment method through the Enrolmy platform during the enrolment process.
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